A. Simply use the log in area and it will prompt you for a username and password. Here you will be giving the option of creating an account that you can order and buy parts, keep track of past purchases and more. Keep in mind that you don't need to have an account to browse, only when you decide to order.
Q. What types of payments do you take?
A. We take all forms of payments starting with Credit/Debit cards, Personal Checks and Postal Money Orders. Keep in mind that if you decide to pay by check, your check will need to clear before any shipment is made.
We now are set-up to take credit and debit cards in the shop...thanks for your patience. Visa MasterCard & Discover
Q. If I decide to use my Credit or Debit card to make a purchase, is it secure?
A. Quick Answer...yes. If your paying through Paypal...All On-line Credit and Debit card purchases actually take place off our site through Paypal...a FDIC backed financial institution. We do not have access nor does anyone else have access to any of your Credit or Debit card information. It is all done using SSL and encryption through the banking institution.Once the transaction is completed, you will return to our site to show the transaction was successful.
You also have the option of using a Credit Card Directly on the site. Again...everything is done through encryption and is not visible to anyone else but us. If your still a little reluctant to use your Credit Card on-line, we do have the ability to take Credit/Debit Cards over the phone if you would rather complete the transaction that way.
Q. How long does it take to get my item or items?
A. The majority of the parts that are considered fast moving parts are stocked here in our shop. Filters, belts, switches and more. Those items are usually shipped the same day as the order depending on the time it was placed. All others are usually shiped within three business days (Monday-Friday) unless your item is on back order. If you have an item on Back Order, we normally hold the whole shipment to send the complete order at the same time. Items normally go by USPS Priority Mail or First Class depending on the weight of the shipment.
Q. Do you also carry used parts?
A. We have warehoused in a 120' X 40' hundreds of stripped lawn mowers, lawn tractors, weed eaters, push mowers, engines, snow blower's and more. If you would rather have a used part, we ask that you send us an email with the description of the part your after, the make and model number of the machine it came off from and a photo whenever possible.
Q. What if you don't have the used part in stock that I need?
A. We can order you new at a discount price or you can wait to see if we can get one. Our used parts inventory changes everyday.
Q. What if I live a distance from your shop or out of state...how can I get the parts needed
A. We do offer a mail order service and try our best to choose the cheapest shippers. Our usual route is USPS and UPS. We do ship to every state in the US. We also ship to other countries depending on the laws each country has on imports into their country.
Canada....yes we ship to our neighbors. Understand that you are responsible for GST and any other taxes owed when it enters your country.
Q. Can I order it on-line and then pick it up at your shop?
A. Yes...during check-out, you are offered that option and you will not be charged any S&H. We will call you to confirm the parts are here for pick-up or once the part arrives from the manufacture.
Q. How is it that you can sell the new items such as mower blades, drive belts and so on for less than the bigger companies around?
A. Because our motto is less is more. We feel if we can offer you the same product for a little less monies, give great customer service...we will then in turn gain more loyal customers.
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