Northern New York Parts - Your Authorized Small Engine Parts Headquarters

 Northern New York Parts 

Questions & Answers

Q. How do I create an account on the on-line store?

A. Simply use the log in area and it will prompt you for a username and password. Here you will be giving the option of creating an account that you can order and buy parts, keep track of past purchases and more. Keep in mind that you don't need to have an account to browse, only when you decide to order. You will need to set-up separate accounts if you want to buy from both stores.


Q. What types of payments do you take?

A. We take all forms of payments starting with Credit/Debit cards, PayPal, Personal Checks and Postal Money Orders. Keep in mind that if you decide to pay by check, your check will need to clear before any shipment is made.


Q. If I decide to use my Credit or Debit card to make a purchase, is it secure?

A. Quick Answer...yes. If your paying through PayPal or Credit Card...All On-line Credit and Debit card purchases actually take place off our site through PayPal or Authorize.net...and both are FDIC backed financial institution. We do not have access nor does anyone else have access to any of your Credit or Debit card information. It is all done using SSL and encryption through the banking institution. Once the transaction is completed, you will return to our site to show the transaction was successful.

If your still a little reluctant to use your Credit Card on-line, we will take the time to take your Credit/Debit Cards over the phone if you would rather complete the transaction that way.


Q. How long does it take to get my item or items?

A. The majority of the parts that are considered fast moving parts are stocked here in our shop. Filters, belts, switches and more. Those items are usually shipped the same day as the order depending on the time it was placed. All others are usually shipped within three business days (Monday-Friday) unless your item is on back order. If you have an item on Back Order, we normally hold the whole shipment to send the complete order at the same time. Items normally go by USPS Priority Mail or First Class depending on the weight of the shipment.


Q. What if I live a distance from your shop or out of state...how can I get the parts needed

A. The bulk of our orders are shipped directly to our customers. We try our best to choose the cheapest shippers unless you ask to have it shipped quicker. We do offer next day and priority mail at an added cost. Our usual route is USPS and UPS. We do ship to every state in the US. We also ship to other countries depending on the laws each country has on imports into their country.

Canada....yes we ship to our neighbors. Other places world wide outside the USA....Understand that you are responsible for any GST and or other taxes owed when it enters your country. It is your responsibility to find out the cost prior to ordering. Each country is different and that information can be found from your local customs .


Q. Can I order it on-line and then pick it up at your shop?

A. Yes...during check-out, you are offered that option and you will not be charged any S&H. We will call you to confirm the parts are here for pick-up or once the part arrives from the manufacture. Most times with gas being over $4.00 a gallon, its cheaper for us to ship it too you.


Q. How is it that you can sell the new items such as mower blades, drive belts and so on for less than the bigger companies around?

A. Because our motto is less is more. We feel if we can offer you the same product for a little less monies and do our best to give great customer service...we will then in turn gain more loyal customers. Were not here to get rich! Were here to save you money, employ more people and make a living in the process. We are not Wal-Mart. We are a small family owned business that is trying to employ more local people in our area and carve out our own niche.

 

Q. What does back-ordered mean?

A. There are times when a item goes on back-order. This is when the part is out of stock with us, our distributors and we are waiting on the manufacture to ship more. This is usually caused when a manufacture underestimates the needs and has not manufactured enough of said item. We are at the mercy of the manufacture at that point and waiting on them. Time till shipped depends on when the manufacture fills the orders.

 

Q. What if I ordered the wrong part...do you accept returns?

A. Yes we do accept returns on most of our items. In order for this to take place, the part has to be in its original condition and in its original packaging. If the part came in a sealed packaging...it needs to be in the same condition when returned to get credit. On those returns you will be required to cover the cost to send the part back, the original shipping cost we paid to get it to you and up to a 20% restocking fee. Electrical parts are on a case by case bases.

Hydrogear, Parker pumps, Warner & Agura PTO clutches are warranted through your local dealer. In order to have the warranty in effect, it has to be professional installed by a certified repair shop that handles these parts. The manufactures did this because to many were not being installed correctly causing the damage to the parts verses a part failure.

 

 

Q. Do your parts come with any warranty?

A. Short answer is yes. We here at Northern New York Parts back all of the parts sold to be free of defects. Our suppliers have now instituted a policy of no more warranties unless installed by one of their dealers. They opted to go this way since there is no way to control how the part was being installed and if it was done correctly.

But do not fear since we have opted to take on the warranty ourselves. If we think there will be an issue or we feel the part is not something we feel we can warranty, then we will simply not offer it for sale. We cannot warranty electrical parts since there is a good chance that if it is not properly installed or there is an issue that is causing the part to fail and its not the parts fault. We test all electrical parts prior to selling them to be sure they are good.

 

For any other questions or concerns, please feel free to email me directly!

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